FAQ

Payment Methods

FAMEDROP accepts Visa, Mastercard, American Express, Discover, and JCB credit cards, besides all your other global and local cards through our PayPal checkout gateway. Note that you don’t need an account to use PayPal – just checkout as a guest and add your credit card number to this very secure platform. Note that orders completed through PayPal may be eligible for free returns.

 

Taxes

All US orders are free of sales taxes.

Orders shipped Canada follow the scale below:

PROVINCE GST QST HST
BC 12%
NS 15%
QC 5% 9.5%
ON, NL, NB 13%
Rest of Canada 5%

 

Gift Receipts and Wrapping

Gift receipts are complimentary and available with any order! Contact customer care and request a gift receipt for your order. FAMEDROP Gift orders are packaged with our exclusive custom box and tissue paper, making for perfect, unique presents.

 

Order History and Order Status

You can view your order history and status, respectively, by logging into your account and then clicking on the order status link.

 

Modifying or Cancelling an Order

You may cancel or make changes to your order as long as the same has not yet been shipped. To request order cancellation or modification, please contact our customer care.

 

Shipping & Returns

Please refer to our Shipping & Returns section for detailed information.

 

Security

Security is one of the biggest considerations in everything we do. All FAMEDROP transactions are encrypted on disk with AES-256 software which encrypts information you input to protect it from interception by outside parties. FAMEDROP is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. Check our privacy policy for more information on how we protect your data.

 

Item Availability

All available sizes and colors are displayed online. If your size is not showing up, you can submit a special order (upon availability) by contacting our customer care.

Note that the merchandise available on FAMEDROP is subject to change. Despite our efforts to synchronizing the site merchandise with warehouse stock, some items that appear on the site may not be available to ship. In this case, we will automatically refund your payment and inform you about the unavailability shortly after the order is placed.

 

Product Authenticity

FAMEDROP only carries select merchandise that is authentic, first-run, and purchased directly from the designer or authorized distributor. Need proof? Please contact us and we will be happy to provide.

 

Anything Else?

For any questions, comments or concerns you have, we are here to help. If you haven’t found the answers to your questions, please contact us and it will be our pleasure to clarify.